Privacy Policy – Primespace Properties

This privacy policy describes how Primespace Properties protects the personal data it receives or processes and informs on why and how we collect and use your personal data when you use our website www.primespace.co.ke and/or other Primespace platforms.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Primespace may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are updated on any changes.

Definitions

“Primespace Properties,” “Primespace,” “we,” “our,” “ours,” and “us,” means Primespace Properties and includes its successors and assigns.
“Personal data” or “personal information” means: Information about you or information that identifies you as a unique individual, such as your name(s), your physical/postal address, other contact details and/or identity card/passport number.
“Processing” collectively means collecting, using, merging, linking, organizing, disseminating, storing, protecting, retrieving, disclosing, erasing, archiving, destroying, or disposing of your personal information.
“You” means: Customer or prospect who is interested in purchasing any of our properties or purchases any of our properties directly or via their personal representatives and assigns. “Customer” shall include both the masculine and the feminine gender as well as corporate entity and/or juristic person.

2. Collection of Personal Data

Primespace will only collect personal data about you insofar as is necessary to achieve the purposes set out in this privacy policy. Personal information may be given to or collected by Primespace in writing as part of a written application form, via phone, email, WhatsApp or as prompted upon accessing our website and/or other platforms.

Primespace may, amongst other instances, collect your personal information when you do any of the following:

Visit, access or use any of our online platforms/website.
When you respond to or participate in a survey, marketing promotion, prize competition or special offer conducted by Primespace.
When you subscribe to any of our online services, Short Message Service (SMS), email or social media platforms.
When you request for more information about a property or contact us with a query or a concern.
When you visit any of our offices/premises.
Where you’ve been identified as a next of kin by a customer or employee.
Where you have applied for employment at Primespace.
When you attend an event sponsored by Primespace.

3. What Information is collected?

From individuals who are our customers and prospective customers or are representatives of customers and prospective customers, we may collect personal information that includes but is not limited to the following:

Your identity information, including your name, identity document type and number, KRA pin, photograph, nationality, country of residence, contact details such as phone number and e-mail address.
Your transaction information upon payment for our projects.
Your preferences for particular projects based on information provided by you or from your selections on our website and/or other online platforms.
Video recordings using Closed Circuit Television (CCTVs) within Primespace office premises aimed at providing a safe and secure environment as a part of our commitment to security and safety enhancement.
Information you provide to us for the purposes of attending events organized by the company.
When you would like to purchase any of our projects and hold the same in trust for a minor, we may collect the minor’s name, date of birth and birth certificate number. We will only process such data where parental or legal guardian consent has been given. We will also ensure that the processing of such data will be done in a manner that protects and advances the rights and best interests of the child. Where personal data relates to a child, we will process the personal data only where parental or legal guardian consent has been given. The processing of such data will be done in a manner that protects and advances the rights and best interests of the child.

We may use personal data provided to us for purposes which include:

To perform our obligations under a contractual arrangement with you.
Creating a record of you on our system for us to successfully transfer Title Deed ownership of the property to your (preferred) name(s).
Communicate with and keep you informed about the properties you have expressed interest in.
Responding to any of your queries or concerns. We may record or monitor telephone calls between us for quality enhancement purposes.
In business practices including quality control, training and ensuring effective systems operations.
To understand your preference.
To develop or improve our properties.
To comply with any legal, governmental, or regulatory requirement or for use by our advocates in connection with any legal proceedings.
Keeping you informed about our new projects
Contacting you with offers or promotions based on the projects you have invested in unless you opt out of receiving such marketing messages, e-mails and calls (you may contact Primespace at any time to opt out of receiving marketing messages).
Where you attend an event sponsored by Primespace, we will be taking photos and videos of the event for commercial purposes. You have the right to request for photos and videos not to be taken of you, by displaying a specific Orange coloured band that is provided from the pavilion. No photographs of minors will be taken without the express consent of their legal guardian. By allowing us to take videos and photos, you waive your right to compensation and release any claims relating to the use of the recorded media of you.
Where you have applied for employment at Primespace, we create an employment record of you including full names, ID numbers, contact details, physical area of residence and next of kin on our system to facilitate continuous monitoring during your employment with us.

Transfer of Personal Data

Primespace may transfer your personal information for the purpose of actualizing our contractual obligations with you for purposes set out in this privacy policy. We may transfer data in the following scenarios:

To Primespace’s external lawyers, auditors, valuers, sub-contractors, software developers or other persons acting as its agents for purposes which include the processing or successful completion of a purchase or property ownership transfer process.
To any regulatory or supervisory authority so as to assist in the prevention, detection, investigation or prosecution of criminal activities, courts or arbitration tribunal where demand for any personal data and/or information is within the law.
Where Primespace is legally obligated to make such disclosures and in as far as permitted by the applicable Data Protection Laws & Regulations.
To protect your vital interest and/or in exercise or defense of a legal claim.

Retention of Personal Data

Primespace will retain your personal data only for as long as is necessary to achieve the purpose for which it was collected. We may retain your personal data and/or information for a period of up to five (5) years or as may be required by law and records management and retention policies and procedures, so that personal data is deleted after a reasonable time according to the following retention criteria:

Where we have an ongoing relationship with you.
To comply with a legal obligation to which it is subject.
Where retention is advisable to safeguard or improve the legal position for You or Primespace or both.

Your Rights

You have the following rights:

To be informed that we are processing your personal data.
Request Primespace to rectify any of your personal data that is inaccurate or incomplete.
Object to and withdraw your consent to the processing of your personal data. This right entitles you to request that Primespace no longer processes your personal data. The withdrawal of your consent shall not affect the lawfulness of processing based on prior consent before its withdrawal. We may also continue to process your personal information if we have a legitimate or legal reason to do so.
Request the erasure of your personal data. This right entitles you to request the erasure of your personal data, including where such personal data would no longer be necessary to achieve the purposes.
Request the restriction of the processing of your personal data. This right entitles you to request that Primespace only processes your personal data in limited circumstances, including with your consent.

8. The Use of Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

9. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

10. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question

11. Amendments to this Policy

Primespace reserves the right to amend or modify this privacy notice from time to time and your continued investment in our properties constitutes your agreement to be bound by the terms of any such amendment or variation.

12. Contact Us
Please contact our Data Protection team if you have any questions or concerns about how Primespace processes your personal data or want to exercise any of your rights in relation to your personal data. Call us On: 0799 919 054 or via email: admin@primespace.co.ke